The player from India submitted a withdrawal request less than two weeks prior to contacting us. We rejected the complaint because the casino clarified it was sports betting related. The player from Peru submitted a withdrawal request less than two weeks prior to contacting us.
Player’s struggling to withdraw his winnings.
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Player’s account has been closed with missing funds.
Despite receiving responses to other withdrawals, the player faces repeated delays and unhelpful replies from live chat. The Complaints Team had communicated that delays could be due to KYC verification or high withdrawal volumes and had advised patience. However, after extending the response time by an additional week, the player did not respond to follow-up inquiries.
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- Consequently, the complaint was rejected due to the breach of the casino’s terms.
- When he contacted customer service, they only took his account ID and promised to send an email, which he never received.
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Player’s account was blocked after winning.
She had complied with the request, but the casino did not respond for a period of 31 days. The complaints team had intervened, inviting the casino’s representatives to join the discussion. The casino confirmed that the player had passed verification and had successfully withdrawn her funds.
Player’s account was closed after they provided the KYC documents required for the withdrawal. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 1win Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. As far as we know, no relevant casino blacklists include 1win Casino.
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Player’s account has been closed.
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- However, due to the player’s lack of response to further inquiries, the complaint was ultimately rejected.
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- The player from Colombia has been waiting for a withdrawal for less than two weeks.
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- The player from Poland was locked out of his account unexpectedly by the 1win casino after a big win and after he raised a withdrawal request.
- We asked the player to confirm this, but as they did not respond the complaint was eventually rejected.
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Player’s account was blocked.
He had provided all necessary details from the bank to the casino’s security team. The complaint was ultimately rejected due to the player’s lack of response to the casino’s requests for information. The casino had offered to process a refund once the player provided the necessary wallet details. The player from India experienced difficulties withdrawing funds from the casino. We requested additional information from the player to proceed with the investigation. However, the player did not respond to our messages and questions.
Player’s withdrawal is delayed by the casino.
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The player confirmed receipt of the funds, and the complaint was marked as resolved. The player from South Korea faced issues with withdrawing funds after his accounts were suspended due to a reported voice phishing account. Despite completing the KYC process as requested, he had not received his deposit back after 15 days and was only told to wait. The Complaints Team confirmed receiving evidence from the casino that justified their actions, citing fraudulent activity related to the account. Consequently, the complaint was rejected based on the information provided. The player from India faced issues with frozen withdrawals despite having completed the KYC process again, even though her account had previously been verified.
The player from India, who had won a large sum of money in the casino game ‘Lucky Jet’ on the 1win platform, had his account blocked. Despite his multiple attempts to send the required documents for verification, he received no response from the casino. The player had claimed to have lost access to his registered email and phone number and had been advised by the casino’s live chat support to open a new account.
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- The player from Mexico is experiencing issues with casino withdrawals.
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The player from Mexico is experiencing difficulties withdrawing his winnings. The player from India has deposited money into his account, but the funds seem to be lost. Subsequently, the player is experiencing difficulties withdrawing their winnings. The player from India was experiencing difficulties withdrawing their funds. Two years later, we were contacted by the casino representative to reopen the complaint. The casino provided the 1win evidence the money were sent to the player, however the player didn’t respond to our messages.
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The player’s unable to withdraw his money.
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The player from Peru was unable to access the poker platform due to verification errors and had not received a response after 32 days despite submitting the required documents. Additionally, he sought clarity on playing while verification was pending and mentioned pending withdrawals totaling $535, as well as lacking rakeback of approximately $440. The issue was resolved after communication with the Complaints Team, which resulted in the player’s access being restored and pending withdrawals being processed. The player from Ecuador had requested a withdrawal prior to submitting this complaint. The Complaints Team acknowledged the player’s concern regarding the delay, which had exceeded 14 days without communication from the casino after submitting the required documents.
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Player’s withdrawal is withheld and account has been blocked.
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Player’s withdrawal request repeatedly declined.
However, he did not provide the additional requested information, including details about his last withdrawal and communication with the casino. Despite extending the deadline twice for his response, the player had failed to reply, leading us to reject the complaint due to insufficient information for further investigation. The player from India had experienced significant delays in his withdrawal process at 1win Casino, which he had initiated over 16 days ago. Despite having provided all the required KYC documents, there had been no progress or communication from the casino. The player had accused the casino of blocking his account and withholding his withdrawal without proper evidence.
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After a thorough investigation, it was concluded that the complaint was rejected due to evidence of submitted forged documents, which were strictly prohibited by the casino. The player was informed that assistance could not be provided in this dispute. The player from Armenia had struggled with a gambling addiction and had requested account closure multiple times, but the casino had refused to do so. They had continued to access their account, make deposits, and suffer losses, which prompted a demand for compensation. Consequently, the complaint had closed as unresolved due to the casino not providing any updates.
We ended up rejecting the complaint because the player stopped responding and even though the casino’s reaction came too late, the player didn’t lose any money. The player confirmed the verification was completed successfully and he received the withdrawal. The player struggles to withdraw his balance for over a year for unknown reason.